I always try to provide products of high quality. If you ever receive a product
that you are not pleased with, please let me know immediately so I can remedy the
situation. This way I can also know what suppliers to avoid in the future.
Guarantee / Warranty
The suppliers I use typically have a 30-day money-back or replacement guarantee. In
some cases, the product needs to be returned to the factory; in others it needs to be
returned directly to me. I always try to provide the guarantee information wherever I
offer the product, whether it be on an eBay auction, on this site, or in my
newsletter. If you ever have any question about the guarantee or warranty, please
contact me.
Shipping Time
Products are shipped as quickly as possible. Soft products, such as links to ebooks or
coupon codes, are linked to or emailed immediately or within one (1) business day
after payment is received.
Coupons or other paper products are sent via USPS on Monday thru Saturday after
payment is received.
Other products are usually shipped within two (2) business days.
Out-of-Stock Items
Back-orders are always a potential problem. If an ordered product is discovered to be
out of stock, I will immediately inform you and give you the option to cancel the
order.
Disclosing Prices
In order to maintain my relationships with my suppliers, I am not allowed to
disclose the prices I pay for items.
The initial bid price that I set for an auction is the minimum amount I will accept
for the item. This price does NOT include any drop-ship fees, packaging costs, eBay
fees, PayPal fees, or handling costs. It does include product material costs, labor
costs, other costs, and a reasonable profit margin.
Feedback
Positive feedback is critical. I try to provide feedback on all orders as soon as
payment is made, even before shipping! If you have any problems or concerns, please
contact me before leaving any negative feedback. I would appreciate the opportunity to
correct any errors.
PayPal is my preferred method of payment, but money orders, cashier's checks, personal
checks, and cash by mail (at your own risk) are acceptable. You can also use your VISA
or MasterCard. To use your VISA or MasterCard directly, please mail (NOT E-MAIL) the
following information to Len Stillman, 5794 W. Poll Drive, Morgan, UT 84050:
the name as it appears on the credit card,
the credit card number,
the card’s expiration date,
your name and address,
your shipping address (if different from your address), and
your phone number (so I can contact you if there is a problem).
Shipping
Products will not be shipped until payment has been received. In the case of checks or
money orders, this means they must clear through the banking system.
Shipping
Shipping fees include the actual postage or calculated shipping fees (usually UPS
Ground).
Handling Costs
Handling fees include drop-ship fees or packaging costs, eBay listing and final fees,
and PayPal or other credit card payment processing fees. That way, eBay’s final fees
do not include an additional percentage of their own fees or PayPal’s fees. I do not
inflate handling fees to make additional profit; they ONLY include enough to recover
costs. In this way, the price is kept to a minimum.
A Business Plan Tools, LLC
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